Delivery / Shipping

Standard Delivery Times

The length of time that it will take to receive your order can be determined by adding:

1) the time taken for us to pick, pack and ship your order and

2) the time taken to deliver your order. Following is a brief outline of these steps:

1) Picking/Packing/Shipping

This step involves picking the order from the warehouse, then packing and invoicing it. Our website displays the web availability for a given product on its product details page. The "suggested time to invoice" shows the time that it will take to complete this first step. In general if the products are available and we receive your order before midday, this step should be completed on the same day - meaning same day shipping of your order.

2) Delivery

The time taken to deliver your order is determined by our mail carriers. We ship orders direct from our West Ryde [NSW], Woolloongabba [QLD], Blackburn [VIC], Adelaide [SA] and Perth [WA] stores.

3) Suggested Delivery Times

Note: This information is provided as an indication only for orders where all items are available at the time of order. Unexpected delays from our mail carriers may affect the times stated here.

Destination	Delivered by
Sydney / Perth Metro	1 - 3 working days
Melbourne / Brisbane / Adelaide Metro NSW / WA regional	2 - 5 working days
Other interstate	4 - 10 working days
New Zealand	7 - 14 working days
Other countries	3 - 6 weeks

Express Shipping

Express shipping is available to most areas within Australia. We are unable to offer the service to the Northern Territory, North-West Western Australia, Christmas and Keeling Islands. Express Shipping is not available for orders shipped outside Australia.

Orders placed before 2pm AEDST will receive priority processing and will usually arrive within 1 to 2 days of the order being placed, providing that the item is in stock.*

*Stock figures displayed on Koorong.com accurately represent our Web Store Availability. When Web Store Availability is below 5, stock levels can sell quickly and may not be available to fill your order.

Express Shipping Rates

Normal postage rates apply to your order and for express shipping you will be charged an additional $4.50 per 4kg. This amount will be calculated prior to finalising your order.

Backorders

If there are items in your order that are not in stock in West Ryde, they will be backordered and either sent from another Koorong branch if available there, or ordered from the publisher/supplier. Your backorders will be shipped separately, but no additional postage charges will be applied.

Delivery Charges

At Koorong, we charge only one delivery fee for any order*, even if that order is filled in more than one shipment. Backorders of temporarily unavailable items on your initial order will not be charged any additional delivery fee when they are sent. We calculate postage according to the total value of items supplied from your order. Delivery charges are listed in the table below.

*Note for international orders: We will only charge postage on items that are shipped, including the minimum shipping fee. Subsequent shipping of backordered products will be charged at the standard international rate, however, no minimum fee will be applied to these shipments.

Postage, Handling and Insurance

Australian Web Orders: Order online and SAVE!

$3.50 Flat shipping rate on all single-item web store purchases under $99

All web orders $99 and over are POSTAGE FREE!**
Ticket sales upto the value of $15.00 will incur a $1.00 postage and handling fee. Ticket sales of greater value than $15.00 will be sent by registered mail at a cost of $3.95. Ticket sales cannot be mixed in the shopping basket with other items!

**Discount postage offer applies only for web-store orders delivered in Australia. Prices compared to the standard delivery rates listed in the table below. Offer does not apply to email orders. Every order placed at Koorong's online store receives priority processing!

Single-item orders under $99.......$3.50

Multi-item orders under $30..........$4.95

Multi-item orders $30-$98.99......$6.95

$99 or over.....FREE

Australian Mail/Phone/Fax/Email Orders:

For Express Delivery to most areas in Australia, place your order by phone before 2.30pm EST and add $4.95 per package.

$0-$29.99.........$6.95

$30-$61............$7.95

Over $61...........$9.95

International Shipping, handling and insurance rates:

New Zealand (see table on right)
Singapore Add 20% of order value (minimum charge $5)
All other countries add 40% of order value (minimum charge $5)

Orders under $30.......$6.95

Orders $30-$61........$7.95

Orders over $61*......$9.95

*Except web orders $99 or over.....FREE

*Please note: We do not charge GST on products shipped overseas. You may need to take this into account when totalling your your order.