1) Picking/Packing/Shipping
This step involves picking the order from the warehouse, then packing and invoicing it. Our website displays the web availability for a given product on its product details page. The "suggested time to invoice" shows the time that it will take to complete this first step. In general if the products are available and we receive your order before midday, this step should be completed on the same day - meaning same day shipping of your order.
2) Delivery
The time taken to deliver your order is determined by our mail carriers. We ship orders direct from our West Ryde [NSW], Woolloongabba [QLD], Blackburn [VIC], Adelaide [SA] and Perth [WA] stores.
3) Suggested Delivery Times
Note: This information is provided as an indication only for orders where all items are available at the time of order. Unexpected delays from our mail carriers may affect the times stated here.
|
Destination |
Delivered by |
| Sydney / Perth Metro | 1 - 3 working days |
|
Melbourne / Brisbane / Adelaide Metro NSW / WA regional |
2 - 5 working days |
| Other interstate | 4 - 10 working days |
| New Zealand | 7 - 14 working days |
| Other countries | 3 - 6 weeks |
Express shipping is available to most areas within Australia. We are unable to offer the service to the Northern Territory, North-West Western Australia, Christmas and Keeling Islands. Express Shipping is not available for orders shipped outside Australia.
Orders placed before 2pm AEDST will receive priority processing and will usually arrive within 1 to 2 days of the order being placed, providing that the item is in stock and in one store location.*
Stock figures displayed on Koorong.com accurately represent our web store availability. When web store availability is below 5, stock levels can sell quickly and may not be available to fill your order.
*Out of stock items or items sent from multiple stores will affect the express shipping option. Only the first part of your order will be sent express; items on backorder will be sent out post-free as they are made available but not express shipped. Make sure that the total stock quantity you require is at one store to ensure your order is not delayed. It may be worth placing a phone call to the store to double check indicated stock numbers. If you wish to have items express shipped from multiple locations, due to your required quantity, please contact our Customer Service Team by telephone to ensure we can organise this for you. Each separate order will incur its own express shipping charge.
Express Shipping Rates
Normal postage rates apply to your order and for express shipping you will be charged an additional $4.50 per 4kg*. This amount will be calculated prior to finalising your order.
*Except where multiple packages are sent from more than one store using the express shipping option. Each package will be charged at $4.50 if this option is arranged with our Customer Service Team.
If there are items in your order that are not in stock , they will be backordered and either sent from another Koorong store if available there, or ordered from the publisher/supplier. Your backorders will be shipped separately using regular post, but no additional postage charges will be applied (unless you have arranged express shipping).
* Note for express shipping orders: only the first part of the order will be sent using express shipping. Items not in stock at our mail-order stores will be sent separately as available using regular post.
*Note for international orders: We will only charge postage on items that are shipped, including the minimum shipping fee. Subsequent shipping of backordered products will be charged at the standard international rate; however, no minimum fee will be applied to these shipments.
Australian Mail/Phone/Fax/Email Orders:
Orders under $30.......$6.95
Orders $30-$61........$7.95
Orders over $61*......$9.95
*Except web orders $99 or over.....FREE
*Please note: We do not charge GST on products shipped overseas. You may need to take this into account when totalling your your order.
