• Browse
  
   You can use the ‘browse’ button on the blue menu bar (located at the top of every page) to browse through popular items like our e-stores, bestsellers, new releases, current catalogues and clearance items. 

• Search
  
  If you know the title, author, ISBN or Koorong catalogue number of a specific item, you can enter this in the purple search box (located at the top of every page) to search for the item. You can narrow your search to a specific type of item by selecting one of the categories under the search box. This will help reduce the number of results for common words or authors, or assist when you are looking for a specific type of product like a Bible or music CD.
  
   Our search results page gives you control to refine the search further using by category, sub-category, price, author, theme as well as other specifications. So if you aren’t sure exactly what you are looking for, you can find related items using these options.You can also look through our e-stores, categories and subcategories using the search tool. Simply leave the search keywords field blank and select an e-store from the blue menu bar. Alternatively you can use the department/category links displayed on the lower left of product details pages.

• Advanced Search
  
   Our advanced search provides more options for controlling the items that are returned as well as how they are displayed. Here you can search in specific categories or subcategories, control whether out-of-stock and out-of-print items are displayed, as well as search for specific songs or authors.

• Adding items to your shopping basket
  
  You can add products that you would like to purchase to your shopping basket in two ways.

  The first and easiest way to do this is to browse or search for the item and use the link ‘add to basket’, which appears on all search result pages. This will add a quantity of one of the specified product to your shopping basket. You can also click the red ‘add to basket’ button on product details pages (this allows you to specify a different quantity greater than one before clicking the button).
  
  The second way is to manually add the item to the shopping basket. This can be helpful if you are ordering from a Koorong catalogue. From the shopping basket page, simply enter the Koorong catalogue number or product ISBN (if you have it handy) in the appropriate text box, update the quantity (if you wish to add more than one) and click the ‘add item’ button.

  Once you have added an item to the shopping basket you should see the image, title, author, price and other information listed in the ‘Items to purchase now’ section.

• Saving items for later
  
  If you don’t wish to purchase a particular item at this point in time, you can move it to your ‘saved for later’ items, where it will stay until you move it back or delete it. Once you have added an item to your shopping basket, simply click the ‘save for later’ button on the right-hand side. You will see the item now appears in the ‘Saved For Later’ listing. When you wish to purchase the item, simply click the ‘add to basket’ button to the right. If you wish to order more than one copy of the item then you will need to update the quantity once you have added it back.

• Logging in
  
  Prices displayed in the shopping basket are based on the country that your order is being sent to (Australia by default), any trade discounts and other factors. To see the most accurate pricing information available we suggest you log in using the ‘log in here’ link at the top of the shopping basket. Once you have logged in you will see your name displayed, and more accurate details will be displayed based on your location. You won’t need to log in again to place your order during this session.

  For more help with logging in to your account, see section 4 below.

• Note about cookies
  
  Our shopping basket relies on ‘cookies’ in order to work correctly. If your web browser or firewall/anti-virus software is set to block cookies, then the shopping basket will not function correctly. Please also note that if you delete your cookies, any current items in your shopping basket or ‘saved for later’ items will be lost.

Once you have added the items you wish to order to your shopping basket you are ready to proceed through the ‘sales counter’. During this process we will take your payment method, confirm the order details and where it is to be delivered, and display your contact details. You can update any of your delivery or contact details during the sales counter process, these details will be displayed with appropriate options.

When you are ready, click the ‘proceed with order’ button. If you haven’t already logged into your account, you will need to log in. For more details on doing this see section 4 below.

 
• Payment options
  
  We provide several different methods of payment for your order. You can provide a new credit card number or use a credit card that you have used previously and saved on your account. If you would prefer not to use a credit card, simply select the ‘contact Koorong to arrange payment’ option. Once you have placed your order simply call your closest Koorong store to arrange payment. For trade customers or customers who have successfully applied for credit, a ‘charge to account’ option will be displayed.

  Please note: it is not possible to pay for web orders with pre-arranged credit (from a prior credit card, money order or B-Pay payment) through our website. Please select the ‘contact Koorong’ option.

If you have an existing account with Koorong but you haven’t ordered online, you will need to set a password for your account. Setting your password is very similar to recovering a forgotten password. Simply follow the steps in section b. below.

If you can’t remember your account number or your password, you will also need to use our account assistance page to regain access to your account.

• A. Forgotten membership number
  
  If you have forgotten your membership number then simply provide your email address in the space provided. If possible we will send an email to this email address with your membership number. In the case we can’t email you, we will display a form where you can match details from your account in order to reset your password and display your membership number.
• B. Setting/Retrieving a password
  
  If you haven’t ever set or can’t remember your password, then provide your membership number in the space provided. If possible we will send an email to your address that contains a link to a page where you can reset your password. Simply click on or copy this link into your web browser. You will then be presented with a page where you can supply your new password.

  In the event that we are unable to send an email to your email address, please follow the directions provided. As always if you are having difficulty with your password, please don’t hesitate to contact us.

• C. About passwords and the safety of your personal information
  
  We take the security of your information very seriously and employ industry standard technology to keep your information as safe and secure as possible. However you also play an essential part in the security of your account. Choosing a strong password and keeping it safe ensures that your account details remain private. Don’t write down your password , keep it on any insecure mediums such as shared computers or email, and don’t give your password out to anyone.

  What is a strong password? We require that your password is at least six characters long and that it contains at least one number. If possible you should not base your password on a dictionary word and you should include a mix of letters (lower and uppercase), numbers and punctuation.