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Returns & Money Back Guarantee

We want you to be completely happy with your purchase from Koorong. That’s why we offer a 60 Day Money Back Guarantee and hassle-free returns on purchases made in any of our stores or online.

If for any reason, our products fail to meet your expectations please contact your local store, by email at, or simply return the item to any of our stores within 60 days of purchase. We will refund the full value of products purchased, or exchange it for goods to the same value within 60 days when accompanied by a valid receipt or recorded on your Koorong Member Account. Item must be in resaleable condition.

Please note that the we do not refund shipping costs on ordered products. Our 60 Day Money Back Guarantee does not apply to eBooks, eAudio Books and tickets.