Excellence Wins, Every Time: A No-Nonsense Guide to Becoming the Best in a World of Compromise
Horst Schulze created a culture of service that should be a role model for all of us. By committing to the highest standards of professionalism-and creating the right systems to achieve them-he inspired thousands of people to embrace and embody...
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Horst Schulze created a culture of service that should be a role model for all of us. By committing to the highest standards of professionalism-and creating the right systems to achieve them-he inspired thousands of people to embrace and embody the core ideal of sheer unadulterated excellence. With this profoundly useful book, Schulze now shares his story, and his methods, so that the rest of us can be uplifted and taught by the master himself.
Author Good to Great, co-author Built to Last
Horst Schulze's influence on my family and our business is undeniable. His approach to customer service revolutionized the hotel industry and set a high bar for all of us. His new book, Excellence Wins, weaves Horst's personal story with the practical wisdom he's gleaned from an incredible career of servant leadership. It's a must read for leaders and anyone passionate about serving people.
-Dan T. Cathy
Chairman & CEO, Chick-fil-A, Inc.
Industry luminaries regard Horst Schulze as the leading hotelier in the world, but his influence extends far beyond the hospitality business. There's a reason for that. He has been the thought leader on customer service for decades. We now have the Rosetta Stone of superior customer service-his new book. Excellence Wins can only be described as profoundly helpful to any leader who aspires for his or her organization to be the best.
-Dr. Tim Irwin
New York Times Best Selling Author and Leadership Authority
For an inspiring, practical approach to becoming a preeminent leader in business, nonprofits, government, and academia alike, "Excellence Wins" fills the bill. This engaging memoir depicts a philosophy of leadership that has become the signature trademark of iconic hotelier Horst Schulze, premier service guru and top visionary thought leader in the hospitality world today. As an academic dean speaking to college students everywhere, I encourage you to read this book and adopt its teachings to spark your own passion for excellence, creating a pathway to tremendous success in your personal and professional lives.
-June Henton, Dean
College of Human Sciences
In Excellence Wins, Horst Schulze's inspirational story and experienced wisdom gives you the roadmap to success at the highest levels. This book is a must read for every manager, executive, or anyone who strives for excellence in their life.
-Kay C. James
President, The Heritage Foundation
CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits.
It doesn't matter who you are or what you do - you want to become the best. You want to win, every time.
Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific fifty-year career.
As the co-founder and former president of Ritz-Carlton Hotel Co., Schulze fearlessly led the company to unprecedented multi-billion dollar growth, singlehandedly setting the business vision and people-focused standards that made the Ritz-Carlton brand globally elite.
Schulze's principles are both versatile and utterly practical to leaders of every age, career stage, and industry. You don't need a powerful title or a line of direct reports - you have everything you need to use them right now.
If you're searching for the blueprint to beating the competition and out-performing everyone around you, look no further than Excellence Wins. Schulze pulls no punches as a masterful guide to becoming the very best in a world of routine compromise.
Unleash the disruptive power of your true potential, own your career trajectory, and experience the game-changing proof firsthand: Excellence Wins.
Dean Merrill has been published in over 40 Christian magazines and is the author or co-author of 35 books.