Messages (5th Edition)
Messages is a brief, interactive book emphasizing interpersonal communication skills, ethics, critical thinking, listening and power in a multicultural world. It provides a comprehensive introduction that stresses skill development and creates a foundation for readers to first understand the concepts...
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Messages is a brief, interactive book emphasizing interpersonal communication skills, ethics, critical thinking, listening and power in a multicultural world. It provides a comprehensive introduction that stresses skill development and creates a foundation for readers to first understand the concepts and then apply what they have learned through real-life examples and exercises. With an integrated focus on interpersonal communication in the workplace, this text can help readers understand how the concepts discussed translate into their daily lives.
I. MESSAGES ABOUT THE SELF AND OTHERS. 1. Interpersonal Communication. What Is Interpersonal Communication? Principles of Interpersonal Communication. Culture and Interpersonal Communication. 2. The Self in Interpersonal Communication. Self-Concept and Self-Awareness. Self-Disclosure. Interpersonal Apprehension. 3. Interpersonal Perception. The Stages of Perception. Perceptual Processes. Increasing Accuracy in Interpersonal Perception. 4. Interpersonal Listening. The Stages of Listening. Listening, Culture, and Gender. Increasing Listening Effectiveness. II. MESSAGES: SPOKEN AND UNSPOKEN. 5. Verbal Messages. The Nature of Verbal Messages. Confirmation and Disconfirmation. Using Verbal Messages Effectively and Critically. 6. Nonverbal Messages. The Nature of Nonverbal Messages. The Channels of Nonverbal Messages. Culture and Nonverbal Messages. 7. Emotional Messages. Emotions and Emotional Messages. Obstacles in Communicating Emotions. Guidelines for Communicating Emotions. 8. Conversation Messages. The Process of Conversation. Managing Conversation. Effective Conversation. III. MESSAGES IN CONTEXT. 9. Interpersonal Communication and Culture. Cultural and Intercultural Communication. How Cultures Differ. Improving Intercultural Communication. 10. Interpersonal Communication and Relationships. Relationships and Relationship Stages. Relationship Types. A POSITIVE Approach to Improving Relationship Communication. 11. Interpersonal Communication and Conflict. The Process of Interpersonal Conflict. A Model for Resolving Conflict. Ways to Manage Conflict. 12. Interpersonal Communication and Power. Self-Esteem. Speaking with Power. Assertive Messages. Glossary of Interpersonal Communication Concepts and Skills. Bibliography. Index.