The Skilled Helper (6th Edition)
Aimed at helpers, this text emphasizes the collaborative nature of the therapist-client relationship and using a practical, three-stage model that drives client problem-managing and opportunity-developing action, leads readers step-by-step through the counselling process, while giving them a feeling for the...
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Aimed at helpers, this text emphasizes the collaborative nature of the therapist-client relationship and using a practical, three-stage model that drives client problem-managing and opportunity-developing action, leads readers step-by-step through the counselling process, while giving them a feeling for the complexity inherent in any helping relationship. As readers master the various steps of the helping model, they should be able to improve their competence and confidence measurably.
Internationally recognised for its successful problem-management approach to effective helping, this book offers a step-by-step guide to the counselling process. This new edition includes updated graphics throughout.
This quintessential book for helpers is internationally recognized for its successful problem-management approach to effective helping. Emphasizing the collaborative nature of the therapist-client relationship and using a practical, three-stage model that drives client problem-managing and opportunity-developing action, Egan leads readers step by step through the counseling process, while giving them a feeling for the complexity inherent in any helping relationship. As readers master the various steps of the helping model, they are able to improve their competence and confidence measurably.^Now more concise than ever, this latest edition has been updated and reorganized so that it is even more focused on facilitating client change.
Gerard Egan, Ph.D., is Emeritus Professor of Psychology and Organizational Studies at Loyola University of Chicago. He has written over a dozen books including the widely acclaimed The Skilled Helper, and currently writes in the areas of communication, counseling, business and organization effectiveness, management development, leadership, the management of innovation and change, and organization politics and culture. He also conducts workshops in these areas both in the United States and abroad and is a consultant at a variety of companies and institutions worldwide.
- Part 1 Laying The Groundwork: Formal And Informal Helpers
- A Very Brief History
- What Helping Is About
- Does Helping Help?
- The Good, The Cautionary, And The Bad News
- Is Helping For Everyone?
- What This Book Is And What It Is Not
- Moving From Smart To Wise - Managing The Shadow Side Of Helping
- Overview Of The Helping Model
- A Natural Problem-management Process
- The Skilled-helper Model
- Stage I - The Current State Of Affairs - Clarification Of The Key Issues
- Calling For Change
- Stage Ii - The Preferred Scenario - Helping Clients Determine What They
- Need And Want. Stage Iii: Strategies For Action - Helping Clients Discover
- How To Get What They Need And Want
- Action - Making It All Happen - Helping Clients Turn Decisions Into
- Problem-managing Action
- Ongoing Evaluation Of The Helping Process - How Are We Doing?
- Flexibility In The Use Of The Model
- Developing A Whole-process Mentality - Miniversions Of The Entire Model
- Understanding And Dealing With The Shadow Side Of Helping Models
- The Helping Relationship - Values In Action
- The Helping Relationship
- The Working Alliance
- The Culture Of Helping - Values In Action
- The Value Of Respect
- The Value Of Genuineness - Beyond Professionalism And Phoniness
- The Value Of Client Empowerment - Helping Clients Develop
- A Working Charter - The Client-helper Contract
- Shadow-side Realities In The Relationship. Part 2 Communication Skills For
- Helping: Attending, Listening, And Understanding
- Attending - Being Visibly Tuned In To Clients
- Active Listening
- The Shadow Side Of Listening To Clients
- Listening To Oneself - The Helper's Shadow Conversation
- Basic Empathy
- The Three Dimensions Of Responding Skills - Perceptiveness, Know-how, And
- Basic Empathy - Communicating Understanding To Clients
- The Key Elements Of Basic Empathy
- Principles To Guide The Use Of Basic Empathy
- Poor Substitutes For Empathy
- Tactics For Communicating Empathy
- A Caution - The Importance Of Empathic Relationships
- The Art Of Probing And Summarizing
- Principles In The Use Of Probes
- The Art Of Summarizing - Providing Focus And Direction
- Integrating Communication Skills - The Seamless Use Of Attending,
- Listening, Understanding, Empathy, Probing, And Summarizing
- Becoming Proficient At Communication Skills
- The Shadow Side Of Communication Skills. Part 3 Stage I Of The Helping
- Model And Advanced Communication Skills: Step I-a - Helping Clients Tell
- Their Stories
- The Goals Of Step I-a
- Helping Clients Explore Problem Situations And Unexploited Opportunities
- Step I-a And Action
- The Shadow Side Of Step I-a
- Evaluation Questions For Step I-a
- Reluctant And Resistant Clients
- Reluctance/misgivings About Change
- Resistance/reacting To Coercion/principles For Managing Reluctance And
- Step I-b - The Nature Of Challenging/helping Clients Challenge Themselves
- Introduction To Challenging - Helping Clients Deal With Their Blind Spots
- The Goals Of Challenging.