The Speed of Trust
From Nothing is as Fast as the Speed of Trust Speed happens when people . . . truly trust each other.-- E DWARD M ARSHALL If you're not fast, you're dead.-- J ACK W ELCH I'll never forget an experience...
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From Nothing is as Fast as the Speed of Trust Speed happens when people . . . truly trust each other.-- E DWARD M ARSHALL If you're not fast, you're dead.-- J ACK W ELCH I'll never forget an experience I had several years ago when I worked for a short stint with a major investment banking firm in New York City. We had just come out of a very exhausting meeting, during which it had become evident that there were serious internal trust issues. These issues were slowing things down and negatively affecting execution. The senior leader said to me privately, "These meetings are dysfunctional and a waste of time. I just don't trust 'Mike.' I don't trust 'Ellen.' In fact, I find it hard to trust anyone in this group."I said, "Well, why don't you work on increasing trust?"He turned to me and replied seriously, "Look, Stephen, you need to understand something. Either you have trust or you don't. We don't have it, and there's nothing we can do about it."I strongly disagree. In fact, both my personal life and my work as a business practitioner over the past 20 years have convinced me that there is alotwe can do about it. Wecanincrease trust -- much faster than we might think -- and doing so will have a huge impact, both in the quality of our lives and in the results we're able to achieve. TRUST ISSUES AFFECT EVERYONEAs I speak to audiences around the world about the Speed of Trust, I repeatedly hear expressions of frustration and discouragement such as these: I can't stand the politics at work. I feel sabotaged by my peers. It seems like everyone is out for himself and will do anything to get ahead.I've really been burned in the past. How can I ever trust anyone enough to have a real relationship?I work in an organization that's bogged down with bureaucracy. It takes forever to get anything done. I have to get authorization to buy a pencil!The older my children get, the less they listen to me. What can I do?I feel like my contributions at work are hardly ever recognized or valued.I foolishly violated the trust of someone who was supremely important to me. If I could hit "rewind" and make the decision differently, I would do it in a heartbeat. But I can't. Will I ever be able to rebuild the relationship?I have to walk on eggshells at work. If I say what I really think, I'll get fired . . . or at least made irrelevant.My boss micromanages me and everyone else at work. He treats us all like we can't be trusted.With all the scandals, corruption, and ethical violations in our society today, I feel like someone has pulled the rug out from under me. I don't know what -- or who -- to trust anymore. So what do you do if you're in a situation like one of these -- or in any situation where a lack of trust creates politics and bureaucracy, or simply slows things down? Do you merely accept this as the cost of doing business? Or can you do something to counteract or even reverse it?I affirm that youcando something about it. In fact, by learning how to establish, grow, extend, and restore trust, you can positively and significantly alter the trajectory of this and every future moment of your life. GETTING A HANDLE ON TRUSTSo what is trust? Rather than giving a complex definition, I prefer to use the words of Jack Welch, former CEO of General Electric. He said, "[Y]ou know it when you feel it."Simply put, trust meansconfidence. The opposite of trust -- distrust -- issuspicion. When you trust people, you have confidence in them -- in their integrity and in their abilities. When you distrust people, you are suspicious of them -- of their integrity, their agenda, their capabilities, or their track record. It's that simple. We have all had experiences that validate the
In the riveting style ofThe Tipping Point, Stephen M. R. Covey uncovers the overlooked and underestimated power of trust in a gripping look into what he calls "the one thing that changes everything." Groundbreaking and paradigm-shifting,The Speed of Trustdemonstrates that trust is a hard-edged, economic driver -- a learnable and measurable skill that makes organizations more profitable, people more promotable, and relationships more energizing.
The former CEO of Covey Leadership Center (founded by his father, Dr. Stephen R. Covey), Covey draws on his experience leading a $100 million enterprise to explain how trust can help you create unparalleled success and sustainable prosperity in every dimension of life. He reveals the 13 Behaviors common to high-trust leaders and persuasively demonstrates actionable insights that will enable you to increase and inspire trust in all of your important relationships.The Speed of Trustpresents a road map to establish trust on every level, build character and competence, enhance credibility, and create leadership that inspires confidence.
Recognized as one of Time magazine's 25 most influential Americans, Stephen R. Covey has dedicated his life to demonstrating how every person can truly control their destiny with profound, yet straightforward guidance. As an internationally respected leadership authority, family expert, teacher, organizational consultant, and author, his advice has given insight to millions. He has sold over 20 million books sold (in 38 languages), and "The 7 Habits of Highly Effective People" was named the #1 Most Influential Business Book of the Twentieth Century. His most recent major book, "The 8th Habit",C