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When Push Comes to Shove

Paperback|Oct 1995
Product Rating: 0

$84.99

This how-to-approach to mediation is a valuable tool for the growing group of lay and professional mediators for resolving interpersonal disputes in all areas of life--including the workplace, the classroom, and courtroom adjunct programs. It identifies key interpersonal and communication...


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This how-to-approach to mediation is a valuable tool for the growing group of lay and professional mediators for resolving interpersonal disputes in all areas of life--including the workplace, the classroom, and courtroom adjunct programs. It identifies key interpersonal and communication skills, presents a five-step mediation process, an coaches the reader through each phase. The authors also address mediation "on the fly" for situations when a more structured process is not possible or called for. It is a valuable guide for attorneys, teachers, social service workers, HR professionals and corporate managers.
-Publisher

In a world where disputes increasingly erupt into lawsuits or violence - at home, in the workplace, in schools, and between nations - conflict resolution skills are critical to both trained mediators and other professionals. When Push Comes to Shove offers a clear, how-to guide for lawyers, managers, human resource professionals, clergy, social workers, and anyone who wants to learn how to resolve interpersonal and intergroup disputes in all areas of life.
-Publisher

Fills the rapidly-growing need for hands-on guidance in resolving interpersonal disputes in all areas of life--including the workplace, the classroom, and courtroom-adjunct programs--offering a how-to approach to mediation. This book is a valuable tool for the growing group of lay and professional mediators, including volunteers and professionals in court-adjunct programs, attorneys, teachers, and social services, along with HR professionals and managers in organizations who need these core skills areas for their work. When Push Comes to Shove covers the basic interpersonal and communications skills needed to mediate conflict, presenting a five-step mediation process, and coaches the reader through each phase. It also addresses mediation "on the fly" where a more structured process is not possible or called for.^
-Publisher

PRODUCT DETAIL
  • Catalogue Code 136017
  • Product Code 078790161X
  • EAN 9780787901615
  • Pages 320
  • Department Academic
  • Category Church
  • Sub-Category Care/counselling
  • Publisher Jossey Bass
  • Publication Date Oct 1995
  • Dimensions 236 x 162 x 20mm
  • Weight 0.551kg
  • The Mediator's Mindset. The Conflict Management Continuum. How To Analyze
  • A Dispute. Gearing Up. Initial Contact. Telephone Contact. Setting The
  • Table. The Opening Meeting: Standard Agenda. Caucuses. Caucus Checkpoints.
  • Case Examples. The "one Text" Worksheet. Shuttle/joint Meetings.
  • Planning The Next Round. The Sos (summaries, Offers, Summaries) Model.
  • Resolving Impasses. Closing. Testing The Agreement/declaring Impasse.
  • Drafting. Adjournment And Other Ceremonies. Variations. Mediating "on The
  • Fly": One Session Reconciliation.

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