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Incredible Customer Service

David Freemantle

Incredible Customer Service

David Freemantle

$35.19

Paperback
Now out in paperback, Incredible Customer Service aims to tell the reader how to meet the ultimate test of successful customer service. This text shows organizations of all types and sizes why and how the customer needs to become a fundamental and integral part of their operation. This can be put into practice by following the 14 key steps laid out in the book and guidance is given on how to manage and achieve top rate customer service.

- Publisher

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About "Incredible Customer Service"

Now out in paperback, Incredible Customer Service aims to tell the reader how to meet the ultimate test of successful customer service. This text shows organizations of all types and sizes why and how the customer needs to become a fundamental and integral part of their operation. This can be put into practice by following the 14 key steps laid out in the book and guidance is given on how to manage and achieve top rate customer service.
- Publisher

Table Of Contents

  • The 14 Key Tests Of Customer Service
  • Managing To Achieve Incredible Customer Service
  • Practical Steps
  • Case Studies.

Unavailable. Out of Print. Only available while stock lasts.

Out of Print
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Product Details

Product Details
  • Catalogue Code 124744
  • Product Code 007709008X
  • EAN 9780077090081
  • Pages 224
  • Department Academic
  • Category Leadership
  • Sub-Category General
  • Publisher Mcgraw Hill
  • Publication Date Mar 1994
  • Dimensions 230 x 140 mm
  • Weight 0.280kg

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