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Mediation Process (2nd Ed)

Christopher W Moore
Mediation Process (2nd Ed)

Mediation Process (2nd Ed)

Christopher W Moore

$76.94

Hardback
This newly revised and updated comprehensive guide to the principles and practices of mediation offers concrete strategies for every stage of the mediation process. Mediation expert Christopher W. Moore presents a detailed, step-by-step account of how to use mediation to resolve conflicts of all kinds including family, divorce, labor-management, home-school, and landlord-tenant. He uses real-life examples to illustrate how to resolve even the most difficult disputes, showing what to do when strong emotions are involved, communication is poor, hidden agendas sidetrack negotiations, and deadlocks occur. The new edition has been expanded to cover contemporary issues in mediation practice, including the training, qualification, and certification of mediators, as well as such important new areas of application as community disputes, cross-cultural, international, and commercial mediation.

- Publisher Mediation has become an integral part of resolving disputes in our increasingly contentious society. And while labor, family, and divorce conflicts were the major part of mediation practice just a decade ago, now the field has exploded to include a growing range of commercial, interpersonal, public, and international arenas.The Mediation Process, originally published in 1986, has been a vital resource in the field for the practitioners, trainers, students, and professionals in corporate, legal, health care, education, and governmental arenas. Now the long-awaited new edition has been revised and expanded to include comprehensive coverage of the most contemporary issues in mediation practice?and to provide updated bibliographical resources.

- Publisher

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About "Mediation Process (2nd Ed)"

This newly revised and updated comprehensive guide to the principles and practices of mediation offers concrete strategies for every stage of the mediation process. Mediation expert Christopher W. Moore presents a detailed, step-by-step account of how to use mediation to resolve conflicts of all kinds including family, divorce, labor-management, home-school, and landlord-tenant. He uses real-life examples to illustrate how to resolve even the most difficult disputes, showing what to do when strong emotions are involved, communication is poor, hidden agendas sidetrack negotiations, and deadlocks occur. The new edition has been expanded to cover contemporary issues in mediation practice, including the training, qualification, and certification of mediators, as well as such important new areas of application as community disputes, cross-cultural, international, and commercial mediation.
- Publisher

Mediation has become an integral part of resolving disputes in our increasingly contentious society. And while labor, family, and divorce conflicts were the major part of mediation practice just a decade ago, now the field has exploded to include a growing range of commercial, interpersonal, public, and international arenas.The Mediation Process, originally published in 1986, has been a vital resource in the field for the practitioners, trainers, students, and professionals in corporate, legal, health care, education, and governmental arenas. Now the long-awaited new edition has been revised and expanded to include comprehensive coverage of the most contemporary issues in mediation practice?and to provide updated bibliographical resources.
- Publisher

Table Of Contents

  • Understanding Dispute Resolution And Mediation
  • Approaches To Managing And Resolving Conflict
  • How Mediation Works
  • Laying The Groundwork For Effective Mediation
  • Initial Contacts With The Disputing Parties
  • Selecting A Strategy To Guide Mediation
  • Collecting And Analyzing Background Information
  • Designing A Detailed Plan For Mediation
  • Building Trust And Cooperation
  • Conducting Productive Mediation
  • Beginning The Mediation Session
  • Defining Issues And Setting An Agenda
  • Uncovering Hidden Interests Of The Disputing Parties
  • Generating Options For Settlement
  • Reaching A Settlement
  • Assessing Options For Settlement
  • Final Bargaining
  • Achieving Formal Settlement
  • Strategies For Dealing With Special Situations
  • .

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Product Details

Product Details
  • Catalogue Code 136014
  • Product Code 0787902489
  • EAN 9780787902483
  • Pages 430
  • Department Academic
  • Category Church
  • Sub-Category Care/counselling
  • Publisher Jossey Bass
  • Publication Date May 1996
  • Dimensions 228 x 152 x 32 mm
  • Weight 0.794kg

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